The structure behind calmer, faster growth.
I help businesses turn ambitious intent into operational reality — quietly, structurally, and at speed.
Melissa works with founders and growing teams to build the operational and commercial foundations a business needs to scale without chaos. A decade across procurement, finance, IT systems and executive operations gives her a rare, joined-up view of how a company actually runs.
As Chief Operations Officer of a growing technology group, she owns end-to-end operational delivery, governance and infrastructure — and is the trusted partner senior leaders and investors lean on. That's the same value she brings to clients: translating strategy into structured processes, becoming the central point of accountability, and creating order where things have outgrown the way they were first set up.
She pairs sharp commercial instinct with hands-on systems expertise across Microsoft 365, finance platforms and digital operations — equally comfortable owning the Xero ledger, administering users, negotiating with suppliers or briefing investors. The result for clients is calm, clarity and momentum.
How Melissa helps clients.
Creates structure where operations have become informal, overloaded or dependent on a few key people.
Builds practical processes that teams can actually follow, rather than documents nobody opens.
Connects finance, admin, suppliers, people and systems into one clearer operating rhythm.
Supports founders and leadership teams with calm, commercially aware execution.
Turns ambitious intent into operational reality — quietly, structurally and at speed.
How I help clients create leverage.
Business operations leadership
End-to-end ownership across administration, finance, procurement, IT, and commercial delivery.
Microsoft 365 & systems administration
User lifecycle, licensing, permissions, third-party IT coordination, PowerShell automation.
Executive & board-level support
Direct partner to CEO, CTO, and investor stakeholders. Operational reporting and decision support.
Process design & improvement
Building structured, repeatable processes from the ground up across multiple functions.
Procurement & supplier negotiation
Cost-effective sourcing, commercial terms, supplier relationships, and operational cost control.
Finance, payroll & commercial oversight
Xero, Xero Payroll, HubDoc. Account oversight, reconciliation, expenses, supplier coordination.
Governance, ISO & risk
Policy authoring, ISO-aligned compliance, audit readiness, internal documentation.
Project delivery & launches
New site launches, domain migrations, cross-functional coordination, go-live readiness.
Onboarding & people operations
Recruitment, systems access, equipment provisioning, structured starter experiences.
Built in practice, not in theory.
Chief Operations
Officer
Promoted into the COO role to lead business operations, governance, and systems strategy for a growing wellness technology business. Accountable for operational performance across finance, IT, procurement, recruitment, and commercial delivery.
- Own end-to-end business operations across administration, finance, procurement, IT systems, and commercial delivery, partnering closely with the CEO and CTO on strategic planning and execution.
- Lead finance operations including payroll, supplier coordination, staff expenses, and account oversight through Xero, Xero Payroll, and HubDoc.
- Spearheaded the operational launch of a new flagship floatation centre in West Byfleet, coordinating supplier onboarding, systems setup, and go-live across multiple workstreams.
- Administer the Microsoft 365 environment, managing user lifecycle, licensing, permissions, and third-party IT partner coordination as the central operational point of contact.
- Drive operational governance through internal policies, ISO-aligned compliance, and documentation that strengthen audit readiness and business resilience.
- Own digital presence and website operations including SEO, content updates, plugin management, and DNS across WordPress and GoDaddy.
- Represent operations at investor update meetings, providing performance reporting and operational commentary alongside senior leadership.
Operations & Executive Support
Brought into the business during a key transitional period to provide direct executive and operational support to the CEO, with broad cross-functional remit across production, installation, sales, and marketing.
- Delivered hands-on operational support to the CEO, maintaining business continuity and momentum across multiple functions during a period of growth and change.
- Took ownership of Microsoft 365 administration including user onboarding, permissions, account setup, and internal systems support, laying the foundations later extended in the COO role.
- Delivered a company-wide domain migration across Microsoft 365 and GoDaddy with zero disruption to communications or business operations.
- Managed procurement of operational and production materials, balancing supplier relationships, lead times, and cost control to keep delivery on track.
- Rationalised software subscriptions and third-party platforms, driving cost awareness and operational continuity through structured licensing oversight.
- Authored process documentation and operational improvements that increased consistency and reduced ambiguity across departments.
Purchasing
Officer
Owned procurement operations across internal teams and customer projects within a security and technology business, balancing commercial performance with compliance and supplier integrity.
- Managed procurement of equipment and services across internal operations and customer projects, consistently delivering cost-effective sourcing and on-time fulfilment.
- Negotiated supplier pricing and commercial terms, protecting margin while strengthening long-term supplier relationships.
- Led procurement and cost tracking for a major VIP public-sector client, owning reconciliation, supplier coordination, and reporting.
- Maintained chain-of-custody discipline across collections, deliveries, and stock handling in secure environments.
- Supported ISO-27001 compliance across procurement and asset handling, contributing to certification maintenance and audit success.
Sales Administrator
Supported the General Manager, sales team, and workshop to ensure vehicles were prepared, invoiced, and ready for customer handover to a high standard.
- Managed vehicle administration including invoicing, funding reconciliation, stock control, and finance settlements.
- Coordinated inter-site vehicle transfers and associated documentation with accuracy and speed.
- Registered warranty, breakdown, and GAP products, ensuring full compliance and audit traceability.
Sales Administrator
Coordinated vehicle preparation, invoicing, taxation, and handover processes across new and used vehicle sales for a premium automotive retailer.
- Managed stock checks and workshop coordination to meet customer delivery commitments.
- Supported fleet and local business sales administration including invoicing, registration, and leasing coordination.
- Contributed to dealership reporting, stock reconciliation, and operational support.
Fleet Sales Administrator
Supported fleet and business sales operations within a high-volume environment, processing quotations, proposals, finance, and vehicle deliveries.
- Built strong working relationships with brokers and leasing companies, supporting consistent sales performance.
- Processed customer and business vehicle orders end-to-end, from enquiry through to delivery.
- Contributed to a sales operation that delivered over 600 vehicle orders between 2017 and 2018.
Systems & platforms in daily use.
Where it started.
Earlier experience
Foundational career across automotive, fleet, finance, and administration. Built the commercial instincts and operational discipline carried into senior roles, spanning sales administration, accounts support, invoice processing, funding reconciliation, procurement, and customer service.
Inchcape Audi · JCT600 · Swansway Garages · United Rental Group · Maxigrow · Gilder Group
Education
Systems & Network Support — Chesterfield College
Dronfield Henry Fanshawe School